Q2: How can I change my billing address?
Unfortunately, the billing address is the default so we have no right to edit it. But if only the shipping address is correct, you will still be able to receive your order.

Q3: How can I cancel my order?
Unfortunately we will only be able to support you to cancel your order within 24 hours of placing your order. Please email us via for immediate assistance.


The shipping cost depends on where it is shipped to (eg: US, CA, EU,...). The shipping cost is calculated during the checkout process. You can review it before completing your purchase in our store.

All items in our store are made-to-order, which means that these prints are only made for you. Therefore, we need a little time for the production and packaging process. To estimate the delivery time, please review the time frame at Shipping Policy

When your order is shipped out, you will receive the shipping confirmation email, you can follow the order status by checking the tracking link provided. 

Your tracking number will be active as soon as the order is delivered to the carrier, please wait 3-4 business days for your tracking number to update and check again. If after this period you are still having problems, please email for further assistance.

If you have any of the above problems, please email us via for further assistance. We will contact you within 24 hours after submission. Thank you for your patience!

We’re sorry to hear that you didn’t receive your package. Sometimes, for the safety of your shipment, the carrier may have placed it in a safer location, please check:

  • Cameras around the house
  • Mailbox
  • Porch
  • Garage
  • Any area beyond potential weather hazards
  • Outside doors and any place where packages can be placed

In rare cases, the package may show as ‘sent’ but it may take an additional 24 hours.

If within 2-3 business days you still have not received your package, please email us via The important thing is that you have to provide the exact shipping address to let us check your order situation.

Since we print on demand and we have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don’t panic if you don’t receive all of your items at once…they are on the way.


Our mission is to catch up with customer satisfaction and want to make sure our customers feel perfectly safe when shopping with us.

Welcome to Gerbera Prints Amazing Service!
Focusing on our customer satisfaction is the top of our mission, we always pull out all the stops for bringing the best customer experiences regarding the product & service qualification when doing business with us. 

  • 100% REFUND OR RESEND: 100% refund or resend a new product if the product is not the right size you selected in the order or is defective or damaged in transit.

You don’t even need to RETURN your items to us, it will take your valuable time and money. Please we do not want it to happen to our customers! Email us at and we’ll try our best to support you!


Some customers leave feedback that some bank cards may not be authorized to process international transactions. To serve our clients from around the world, we use payment processors called Paypal and Payoneer, which allow all types of payments but incur additional fees.

We have seen that some banks have placed a hold on international payments. We do recommend that you get in touch with your bank to understand if this is the case.

If there is anything else we can help you with, please email One of our customer service specialists will answer your inquiries within 24 hours.

We do not collect any tax for international shipping. All taxes and duties fees are the responsibility of the receiver.
The VAT charges may be vary according to the country. We recommend contacting your local customs office for more information.

In fact, there are so many common reasons why your card is getting declined. If your card payment has been declined and you’re not sure why, please check the following reason below: 

  • Make sure it has been activated, If your card is new or recently reissued.
  • Review Your Card Info :
    - Double-check that all of your information was entered correctly. Transposing numbers ( CVV ) is an easy mistake to make.
    - Check the Card Expiration Date
  • Over Your Credit Limit: Depending on your card, if you are already over your credit limit or if this transaction would push you over it, your purchase can be rejected. While some credit cards let you go beyond your credit limit, other lenders might say no to the purchase.
  • Suspected Fraud: If you are making a large purchase, especially one outside your normal shopping behavior, the transaction may be flagged for potential fraud. Try to verify the transaction by submitting the code ( OTP ) or contacting your bank and retrying the process later.
  • Your Account Was Closed: contact your bank or try adding a new card.
  • A technical error occurred: Please retry the process at a later time. 

If everything seems to be correct, call the card issuer’s customer service number on the back of your card. Your credit card company may need to speak with you before they authorize your payment. If not, you can checkout via Paypal to place an order.

If you get the double charge but just order one purchase, the first thing you need to do is check the confirmation email.

In case of receiving more than one confirmation email with different order numbers, which means that you placed orders. Please check the order information carefully and email us via to cancel your order.

In case of receiving just one confirmation email, please don’t worry, for some payment types, we use an authorization hold to verify that the money to fund your transfer is available in your account. This is only temporary — your account will not be charged twice. If you’re not sure whether a charge is an authorization hold, we recommend that you contact your bank and contact us to ask for more details. The hold should be removed within one to eight business days.