Q: What is the procedure for canceling an order?

Every day at 18:00pm (-8:00), all orders that were placed during the day will be closed. As a result, only requests for order cancellation submitted within the time range of making the order on the site will be acceptable and approved. Furthermore, please be aware that there may be times when we are unable to accept orders and must cancel them. If you need to cancel an order, please contact our customer service team by writing to support@gerberaprints.com, please do not reach out to us by phone. 

Q: How do I modify the information on my order?

  • All the orders that were created during the day, will be closed the deal at 18:00pm (-8:00) every day. Therefore, we do not accept any requests that are not sent within the time frame.
  • If you have made a mistake and chose the wrong address to be delivered. Not to worry, you can change your address within the first 48-72 hours. 
  • If you'd want to change something about your order, such as the size or color, make sure you send your request before the time frame.
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