If you have a problem with your order, please reach out to our Customer Support team via email address support@gerberaprints.com to start a request. For additional info on our return, refund policies see below!


  • Our return and refund policy allows for requests within 30 days from delivery date.
  • If your return products arrive are washed, worn, damaged, or without the original bag/box, they will not be eligible for a refund or replacement, and the item will be forfeited.
  • In case of requests for order refund/ return/ reship, we reserve the right to accept or reject requests if it is not justified. Please notice, no refunds will be paid if the mistakes do not belong to us. In other words, we will not take action for any items that are not in their original condition, are damaged or missing parts for reasons not due to our fault..

Please do not send your purchase back to the manufacturer. 


Packages labeled with an incorrect address will not be delivered and will instead be returned to our warehouse. We strongly encourage you to carefully verify your contact information when entering it into our system.

If a package has an incorrect or incomplete address, it will automatically be returned to us after reaching the local post office in the destination country. Sometimes, the local post or courier may hold the parcel for up to 30 days, so it's advisable to contact them promptly for any necessary address corrections.

Should you realize an error in the address that causes delivery failure, please inform us via email and provide the correct shipping details. We will ask the logistic and try our best to support you.

    Please Note:

    We do not take any responsibility in the following situations:

    • Your order was delayed due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).
    • Your order did not arrive due to exceptional circumstances outside the Our Store's control (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).

    3. EXCHANGES (if applicable)

    - Items will only be replaced if they are defective or damaged.  If you need to exchange it for the same item, send us an email with proof attached that includes the real picture of the item shipped with the QR code and the shipping label at contact support@gerberaprints.com

    - We do not offer size exchanges or returns unless it is due to our error in providing the incorrect size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

    Depending on where you live, the time it may take for your exchanged merchandise to reach you.

    Cases of exchange or return:

    Your item is eligible for return if at least one or more cases listed below happens:
    + The image on the printed page is hazy.
    + The image printed on the shirt is not in the middle.
    + Package was sent in error and was not in accordance with the order.
    + Damaged as a result of delivery: torn, dirty...
    + In comparison to the order, the size, color, or style is incorrect.
    + Other mistakes made by us...

    If the item is confirmed as defective, we will arrange a refund or exchange as soon as possible.

    *Note: Returns are accepted only for unused and unwashed items in the same condition as received.

    4. REFUND (if applicable)
    • Proof of Purchase: A receipt or proof of purchase is required for a refund.
    • Inspection and Notification: After we receive and inspect your refund request, we will notify you via email about whether your refund has been approved or rejected.
    • Refund Processing: If approved, your refund will be processed and automatically applied to your credit card or original payment method within a specified number of days.
    • Refund Amount: We will refund 100% of the total order amount.
    • Checking Refund Status:
      - First, recheck your bank account if you haven’t received a refund
      - Next, contact your credit card company; it may take some time for your refund to be officially posted.
      - Then, contact your bank. There is often some processing time before a refund is posted.
    • Further Assistance: If you've completed all these steps and still haven't received your refund, please contact us at support@gerberaprints.com.