If you have a problem with your order, please reach out to our Customer Support team via email address support@gerberaprints.com to start a request. For additional info on our return, refund policies see below!

Return

  • Orders only can be cancelled or modified within 48 hours after being placed. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund. 
  • If your return products arrive are washed, worn, damaged, or without the original bag/box, they will not be eligible for a refund or replacement, and the item will be forfeited.
  • In case of requests for order refund/ return/ reship, we reserve the right to accept or reject requests if it is not justified. Please notice, no refunds will be paid if the mistakes do not belong to us. In other words, we will not take action for any items that are not in their original condition, are damaged or missing parts for reasons not due to our fault..

Note: Please do not return your product to the manufacturer.

Items returned to the sender

Parcels tagged as incorrect addresses will not be delivered and will be returned to the warehouse. Therefore, please double-check your contact information before submitting it to our system.

  • All shipments with incorrect/incomplete address will automatically return to the sender after it has reached the destination country's local post office
  • In some cases, the local post or courier will keep the parcel within 30 days, therefore, we strongly urge you to contact the local courier for necessary corrections in your address.

If you figure out you entered the wrong/ incomplete address and it directly caused the delivery failed, please contact us and let us know what happened. In case you would like us to replace your parcel, please give us the correct shipping address, you also must be charged with the re-shipping cost. Please note, we will not take responsibility or process a free reshipment/ full refund on your returned order. The re-shipping cost will depend on the total amount spent on your package without the original shipping cost:

  • If you spent less than $75: pay $10.00
  • If you spent from $75 or more: pay $20.00

Please Note:

We do not take any responsibility in the following situations:

  • Your order was delayed due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested).
  • Your order did not arrive due to exceptional circumstances outside the Our Store's control (i.e. not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
  • If three days have gone by since you get your items
Refunds (if applicable)
  • We require proof or receipt of purchase.
  • We will send you an email once your request has been received and inspected, informing you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original mode of payment, within a certain amount of days. 
  • Only the purchase price will be refunded, not the shipping costs.

Check your bank account again if you haven't gotten a refund yet.

Then contact your credit card company, the refund may take some time before your refund is officially posted.

The next step is to contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, feel free to email support@gerberaprints.com.

Exchanges (if applicable)

- Items will only be replaced if they are defective or damaged.  If you need to exchange it for the same item, send us an email with proof attached that includes the real picture of the item shipped with the QR code and the shipping label at contact support@gerberaprints.com

- We do not offer size exchanges or returns unless it is due to our error in providing the incorrect size items. For other reasons like sewing or printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Depending on where you live, the time it may take for your exchanged merchandise to reach you.

Cases of exchange or return:

Your item is eligible for return if at least one or more cases listed below happens:
+ The image on the printed page is hazy.
+ The image printed on the shirt is not in the middle.
+ Package was sent in error and was not in accordance with the order.
+ Damaged as a result of delivery: torn, dirty...
+ In comparison to the order, the size, color, or style is incorrect.
+ Other mistakes made by us...

Please contact us via email or website with images of the errors and your purchase number if the product you received has any of the following issues. When an item is verified to be defective, our store will give a refund or exchange.

Note: We only accept returns if the item has not been used or washed and is in the same condition as when you received it.

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